Return Policy

RETURN POLICY

At Clementine Collective, we thoughtfully curate every item with the hope that it will be worn, loved, and lived in for years to come. However, if your purchase isn't quite right, we happily accept returns on full-priced items within 14 days of delivery.

Eligible returns will be issued as a store credit. Our store credits are valid for 3 years, giving you plenty of time to find something you truly love! Once received, all returns are carefully assessed by our Customer Care Team for quality assurance, so please allow up to 3 business days for your return to be processed and your store credit to be issued.

Return Eligibility

To be eligible for a return, items must be:

Unworn, unwashed, and unaltered
Returned in their original condition
Returned with all original tags attached
Returned with any protective packaging, accessories, gift items, or promotional items included with the purchase
Items that do not meet these conditions may be declined and returned to you at your expense. If re-delivery is refused, you may not be entitled to a return

Full-Priced Items

Full-priced items are eligible for return for a store credit when returned within 14 days of delivery
Please note that orders purchased using a welcome discount code are still considered full-priced purchases and remain eligible for return
Store credits are valid for 3 years from the date of issue and can be redeemed both online and in-store

Promotional Purchases

Items purchased during promotional periods, including but not limited to Black Friday and End of Financial Year sales, are eligible for return for a store credit when returned within 14 days of delivery
Store credits are valid for 3 years from the date of issue and can be redeemed both online and in-store

Sale & Final Sale Items

Sale items are considered final sale and cannot be returned unless deemed faulty
Items marked as "Final Sale" are not eligible for return, exchange, or store credit
Please note that all orders undergo a quality control inspection prior to dispatch

Gift Cards

Gift cards cannot be returned, exchanged, refunded, or redeemed for cash
Gift cards are valid for 3 years from the date of issue and may be used both online and in-store
If a returned order was originally purchased using a gift card, any approved return will be returned to the original gift card used for the purchase

Swimwear & Intimates

Due to hygiene considerations, swimwear and intimate briefs are final sale and cannot be returned
Swimwear tops and intimate tops may be returned for a store credit within 14 days of delivery, provided they are returned unworn, with hygiene seals intact, and in original condition

Footwear

Footwear may be returned for a store credit within 14 days of delivery
To be eligible for return: Shoes must be tried on indoors and on soft surfaces only. Shoes must show no signs of wear, marks, scratches, or damage. Shoes must be returned in their original box and packaging

Jewellery, Beauty & Food

Due to hygiene and safety regulations, the following items are final sale and cannot be returned: Earrings, beauty products, food and consumable products
Necklaces and bracelets may be returned for a store credit within 14 days of delivery, provided they: Show no visible signs of wear, are returned in their original packaging and meet all standard return eligibility requirements

Please Note

Items that do not meet the above requirements may be declined and returned to you at your expense
Returns received more than 14 days after delivery cannot be accepted
Original shipping costs, duties, and taxes are non-refundable
We reserve the right to refuse returns that appear excessive, unreasonable, or inconsistent with our return policy
Orders purchased for content creation, photography, styling, events, commercial use, or professional purposes and subsequently returned may be subject to review and restrictions on future purchases

If you’d like to return an order placed through our website, please start by contacting our Customer Care team at support@clementinecollective.co

When reaching out, please include:
- Your order number
- The item you’d like to return
- The reason for your return

Our team will then guide you through the return process and provide next steps.

Australian Orders:
We will provide you with a return shipping label, and $15 will be deducted from your final return amount to cover the cost of your return label.

All online returns must be received within 14 days of the delivery date. We are unable to accept liability for lost return parcels, and returns that do not arrive back to us cannot be processed.

If you’d like to return an order purchased at our Newport Boutique, simply visit us in-store within 14 days of your purchase date. Our friendly boutique team will be happy to assist you with the return. Orders purchased in-store, or placed online for local pick up, are eligible to be returned for a store credit or exchange.

Items marked as Final Sale are not eligible for return unless deemed faulty. However please note, all orders undergo a quality control check before being dispatched and will not be sent if identified as faulty.

Promotional items may be returned for store credit if received by us within 14 days of delivery. Promotional items include offers such as limited-time promotional codes. Store credits are valid for three years and can be used both online and in-store.

To process your sale return, please contact our Customer Care team at support@clementinecollective.co ~ when reaching out, please include:
- Your order number
- The item you’d like to return
- The reason for your return

Our team will then guide you through the return process and provide next steps.

All online returns must be received within 14 days of the delivery date. We are unable to accept liability for lost return parcels, and returns that do not arrive back to us cannot be processed.

If you receive a faulty or incorrect item, we’re so sorry ~ that’s never the experience we want for you. Every order is carefully checked before leaving us, however on rare occasions, something may be missed.

Please contact our Customer Care team at support@clementinecollective.co within 7 days of delivery, including:
- Your order number
- Clear photos of the fault or incorrect item
- A brief description of the issue

This allows us to assess the issue quickly and offer the most appropriate solution. Where an item is confirmed as faulty or incorrect, a return shipping label will be provided, and you won’t be charged for return postage.

Because we believe in a thoughtful and sustainable approach to fashion:
- Minor faults may be eligible for a repair or replacement.
- Major or irreparable faults may be eligible for a replacement, store credit, or refund.

Please note that all faulty item claims are assessed on a case-by-case basis. Items returned without prior approval, or outside the required timeframe, may not be accepted.

If your order arrives damaged, faulty, incorrect, or with missing items, please contact us within 7 days of delivery. This allows us to assess the issue promptly and, where required, begin any necessary investigation within allowable timeframes. All claims relating to returns, faults, damage, wear and tear, manufacturing issues, or item condition must be raised within this period. Claims submitted outside of this timeframe may not be eligible for assessment.

Orders are considered final and closed 30 days after delivery. After this time, we’re unable to accept claims or requests for refunds, replacements, or store credit relating to product condition or return eligibility.

Any chargebacks or payment disputes for shipping issues made more than 30 days after delivery or purchase will be formally contested. In this case, we will provide all relevant order records, tracking confirmation, delivery evidence, customer communications, and policy agreements to banks, card schemes, and payment providers where needed. Failure to notify us within the required timeframes may void eligibility for a refund, replacement, or store credit.

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RETURN POLICY

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